<![CDATA[SoliForum - 3D Printing Community — Da Vinci Jr 1.0 Pro Firmware 1.0.2 problems]]> https://www.soliforum.com/topic/16809/da-vinci-jr-10-pro-firmware-102-problems/ Mon, 26 Feb 2018 03:05:03 +0000 PunBB <![CDATA[Re: Da Vinci Jr 1.0 Pro Firmware 1.0.2 problems]]> https://www.soliforum.com/post/142742/#p142742 I've been busy for a while but XYZ finally fixed their issues with FW version 1.0.6 but ended up creating some new ones with 1.0.8.  Fortunately it hasn't rendered the printer useless.

]]> Mon, 26 Feb 2018 03:05:03 +0000 https://www.soliforum.com/post/142742/#p142742 <![CDATA[Re: Da Vinci Jr 1.0 Pro Firmware 1.0.2 problems]]> https://www.soliforum.com/post/139255/#p139255 yizhou.he wrote:

Did you press ok on control panel before shut the printer off? It might make difference.

There is clearly still a software issue, if you turn off printer when it is printing and turn it back on, you might found more problem even thought that supposed to be the intended improvement.


Yes I did click OK and then waited for the print nozzle to cool down before shutting off the printer.

As I've stated previously I have not had a single problem with this printer until this firmware update.

]]> Fri, 27 Oct 2017 04:11:12 +0000 https://www.soliforum.com/post/139255/#p139255 <![CDATA[Re: Da Vinci Jr 1.0 Pro Firmware 1.0.2 problems]]> https://www.soliforum.com/post/139254/#p139254 Did you press ok on control panel before shut the printer off? It might make difference.

There is clearly still a software issue, if you turn off printer when it is printing and turn it back on, you might found more problem even thought that supposed to be the intended improvement.

]]> Fri, 27 Oct 2017 02:36:06 +0000 https://www.soliforum.com/post/139254/#p139254 <![CDATA[Re: Da Vinci Jr 1.0 Pro Firmware 1.0.2 problems]]> https://www.soliforum.com/post/139251/#p139251 This morning I printed a small part which completed fine.  I shut the printer off after the nozzle cooled down and left the house for the day. 

When I got back this evening I turned the printer back and it said unfinished print detected and asked if I wanted to cancel.  I pressed cancel and it proceeded to heat the print nozzle up then moved the print bed to the front and said remove object. 

There was no unfinished print as the previous print completed correctly.  There is clearly still a software issue.

]]> Fri, 27 Oct 2017 00:23:47 +0000 https://www.soliforum.com/post/139251/#p139251 <![CDATA[Re: Da Vinci Jr 1.0 Pro Firmware 1.0.2 problems]]> https://www.soliforum.com/post/139231/#p139231 try to feel the step motor on the extruder and see if it is over heating after long print. Da vinci Jr. use high current on motor drive and this is set digitally and can be further increased by firmware update. the optimal current for different motor can be different and that may explain why your phenotype is more obvious than others. You can also notice increased noise coming from the extruder step motor during printing after open the printer door/cover if that is the case. You will also notice warmer step motor after short printing and hot step motor after long printing.

Overheated step motor will soft the PLA and change its shape and the filament spin sensor will slip. However, after a short break, temperature will decrease, allowing the extruder to function. I don't think it is easy to adjust the motor current for Jr. you can either add cooling fan on step motor or get a different step motor that can handle higher motor current. I would recommend neither method if your Jr. Pro is still under warranty. Keep hunting customer service is the best option. (Is this right English expression? I'm not sure, saw someone use the hunting expression somewhere, correct me if I'm wrong.)

]]> Thu, 26 Oct 2017 17:00:50 +0000 https://www.soliforum.com/post/139231/#p139231 <![CDATA[Re: Da Vinci Jr 1.0 Pro Firmware 1.0.2 problems]]> https://www.soliforum.com/post/139229/#p139229 To me it still sounds like an electrical issue. There seems to be an intermittent connection that maybe opening during print head movement which is causing the temperature to drop and thus resulting in a jam. Another possibility is that your filament is not consistent and at some point could be allowing the spin sensor in the head to stop spinning which would result in a jam. Could also be dust build up that is allowing the spin sensor to slip. If the machine senses that little black and white disk has stopped spinning it will throw up a jam alarm.

]]> Thu, 26 Oct 2017 16:29:43 +0000 https://www.soliforum.com/post/139229/#p139229 <![CDATA[Re: Da Vinci Jr 1.0 Pro Firmware 1.0.2 problems]]> https://www.soliforum.com/post/139223/#p139223 I was finally able to update to 1.0.3 but my printer is still stopping during prints and saying filament jam when it's not actually jammed.  Yesterday it stopped about half way through a 9 hour print that's 105mm tall and said there was a filament jam.  I immediately removed the print and told it to load spool to see if it would feed the filament.  As I suspected, there was no filament jam because it fed just fine.

This seems to only be happening on long time prints.  I tried to print another object that was shorter but still had a long print time and the same thing happened.

]]> Thu, 26 Oct 2017 13:54:46 +0000 https://www.soliforum.com/post/139223/#p139223 <![CDATA[Re: Da Vinci Jr 1.0 Pro Firmware 1.0.2 problems]]> https://www.soliforum.com/post/139190/#p139190 Looks like firmware v 1.0.3 fixed the issue. I'm back to business.

]]> Wed, 25 Oct 2017 09:37:01 +0000 https://www.soliforum.com/post/139190/#p139190 <![CDATA[Re: Da Vinci Jr 1.0 Pro Firmware 1.0.2 problems]]> https://www.soliforum.com/post/139101/#p139101 Dagamon wrote:

It's a bizarre glitch. I can print a benchy or a Marvin fine, but any thing larger will lock up the printer.

I've contacted XYZ multiple times without resolution. Has anyone figured out a solution for this issue?

Call them and hound them. You'll get someone pretty quick. This is the last response I got last week.




We got the feedback of our Engineers in regards with this firmware issue.

We will be releasing a new firmware version by next week, I will let you know once its out.

Thank you for your patience.

Best Regards,
Customer Care (Kristel)
XYZPrinting Inc.
www.xyzprinting.com

]]> Mon, 23 Oct 2017 02:01:20 +0000 https://www.soliforum.com/post/139101/#p139101 <![CDATA[Re: Da Vinci Jr 1.0 Pro Firmware 1.0.2 problems]]> https://www.soliforum.com/post/139096/#p139096 It's a bizarre glitch. I can print a benchy or a Marvin fine, but any thing larger will lock up the printer.

I've contacted XYZ multiple times without resolution. Has anyone figured out a solution for this issue?

]]> Sun, 22 Oct 2017 22:29:39 +0000 https://www.soliforum.com/post/139096/#p139096 <![CDATA[Re: Da Vinci Jr 1.0 Pro Firmware 1.0.2 problems]]> https://www.soliforum.com/post/139068/#p139068 carl_m1968 wrote:
yizhou.he wrote:
Dagamon wrote:

I'm certain it's not this insidious. It looks like they tried to implement a new feature through firmware, namely continue a print after a shutdown or power loss, and it borked up other stuff. It's also pretty clear that XYZ currently doesn't know how to fix it yet, or they would have implemented a patch already.

Do I need to tell them downgrade the firmware can fix the problem? It is not that difficult!

It is comments like this that makes one think you might work for or be associated with XYZ.

You say you are just a normal Chinese guy. If that is true then they could care less what you have to say to them and they will not listen to you.

But if they would listen to you then that means you have some sort of influence and you are not just some ordinary Chinese guy.

OK, sorry for bad English, that sentence supposed to be sarcasm, I'm surprised no one gets it. I still leaning how to get sarcasm right.

]]> Sat, 21 Oct 2017 18:04:32 +0000 https://www.soliforum.com/post/139068/#p139068 <![CDATA[Re: Da Vinci Jr 1.0 Pro Firmware 1.0.2 problems]]> https://www.soliforum.com/post/139035/#p139035 dpowellmeii wrote:
yizhou.he wrote:

Do I need to tell them downgrade the firmware can fix the problem? It is not that difficult!

If you have that kind of pull, please do. My current firmware is 1.0.2. That was the latest update on the Da Vinci Jr. 1.0 Pro.

The latest will be the one that is locked. On the other models it was 1.2.X but since this is a newer model the rev numbers are lower.

]]> Fri, 20 Oct 2017 12:43:05 +0000 https://www.soliforum.com/post/139035/#p139035 <![CDATA[Re: Da Vinci Jr 1.0 Pro Firmware 1.0.2 problems]]> https://www.soliforum.com/post/139034/#p139034 yizhou.he wrote:
Dagamon wrote:
yizhou.he wrote:

Based on the information on the forum, my guess is the primary function of this update is to block 3rd party slicers? But somehow accidentally affect its own new version of slicer.

I'm certain it's not this insidious. It looks like they tried to implement a new feature through firmware, namely continue a print after a shutdown or power loss, and it borked up other stuff. It's also pretty clear that XYZ currently doesn't know how to fix it yet, or they would have implemented a patch already.

Do I need to tell them downgrade the firmware can fix the problem? It is not that difficult!

It is comments like this that makes one think you might work for or be associated with XYZ.

You say you are just a normal Chinese guy. If that is true then they could care less what you have to say to them and they will not listen to you.

But if they would listen to you then that means you have some sort of influence and you are not just some ordinary Chinese guy.

]]> Fri, 20 Oct 2017 12:42:19 +0000 https://www.soliforum.com/post/139034/#p139034 <![CDATA[Re: Da Vinci Jr 1.0 Pro Firmware 1.0.2 problems]]> https://www.soliforum.com/post/139025/#p139025 yizhou.he wrote:

Do I need to tell them downgrade the firmware can fix the problem? It is not that difficult!

If you have that kind of pull, please do. My current firmware is 1.0.2. That was the latest update on the Da Vinci Jr. 1.0 Pro.

]]> Fri, 20 Oct 2017 03:33:12 +0000 https://www.soliforum.com/post/139025/#p139025 <![CDATA[Re: Da Vinci Jr 1.0 Pro Firmware 1.0.2 problems]]> https://www.soliforum.com/post/139021/#p139021 carl_m1968 wrote:

I thought all firmware updates above 1.2.x locked the bootloader so you could no longer downgrade.


Check out his statement

         "Do I need to tell them downgrade the firmware can fix the problem?"

]]> Fri, 20 Oct 2017 01:55:53 +0000 https://www.soliforum.com/post/139021/#p139021