<![CDATA[SoliForum - 3D Printing Community — Xyzprinting-da-vinci warranty]]> https://www.soliforum.com/topic/14110/xyzprintingdavinci-warranty/ Fri, 11 Mar 2016 22:12:59 +0000 PunBB <![CDATA[Re: Xyzprinting-da-vinci warranty]]> https://www.soliforum.com/post/119103/#p119103 New bed installed, this time with a 3mm piece of borosillicate over it.   I am never printing right on this print bed again.

So far, it's working great.  XYZ customer service was not really that bad at all.

]]> Fri, 11 Mar 2016 22:12:59 +0000 https://www.soliforum.com/post/119103/#p119103 <![CDATA[Re: Xyzprinting-da-vinci warranty]]> https://www.soliforum.com/post/118896/#p118896 Got notice today.   New bed shipped and will be here in 2 days.  1 week turnaround from phone call to shipment.   Not bad.

Just don't email them!

]]> Tue, 08 Mar 2016 05:40:01 +0000 https://www.soliforum.com/post/118896/#p118896 <![CDATA[Re: Xyzprinting-da-vinci warranty]]> https://www.soliforum.com/post/118875/#p118875 Hmm...  my broken bed was delivered to them last Thursday.  We'll see when they issue me a new one.

]]> Tue, 08 Mar 2016 00:29:07 +0000 https://www.soliforum.com/post/118875/#p118875 <![CDATA[Re: Xyzprinting-da-vinci warranty]]> https://www.soliforum.com/post/118835/#p118835 Im still waiting on a rear sensor that was damaged in shipping weeks ago. Xyz likes to play this game and either not respond or pass it on to another dept and then you wait longer. Worst customer service i ever had.

]]> Mon, 07 Mar 2016 13:58:34 +0000 https://www.soliforum.com/post/118835/#p118835 <![CDATA[Re: Xyzprinting-da-vinci warranty]]> https://www.soliforum.com/post/118487/#p118487 artanangus wrote:

Well I just got a response from XYZprinting, which pretty much sealed the coffin on me ever buying anything from XYZprinting or recommending them to anyone interested in a 3D printer.

So my next question is... Should I go with E3d hot end or another brand?

It may be the easiest solution to stick with stock.  I have the 1.0A and personally went to the e3d hot end and it works well.  Can get different nozzle sizes, etc. for it.

Assuming you are under warranty and do not wish to void your warranty then I would get the replacement they offer for the Pro.

I am not sure how similar the pro is to the Davinci 1/1.0a but converting to an e3d will take some work.  You may need to development a new carriage or holders for it (I am not certain, maybe someone else did already).  My only other concern would be using the stock firmware with the E3d.  I know many that went to the e3d or other nozzles on the 1/1.0A/2.0 switched to Repetier.  I don't believe that is an option on the Pro currently.  It was possible to use the e3d on the 1.0A with stock firmware but that may not be an option for the Pro.

]]> Wed, 02 Mar 2016 16:28:52 +0000 https://www.soliforum.com/post/118487/#p118487 <![CDATA[Re: Xyzprinting-da-vinci warranty]]> https://www.soliforum.com/post/118472/#p118472 I got my RMA number today, they want me to ship it to Pomona, which is only about 20 miles down the road from me.

When I took the bed out, it was broken into so many pieces, I can fold it into a small box. Only $6 to ship it.

So far, not too bad. I learned you just do not email him, submit your tickets through the website

]]> Wed, 02 Mar 2016 06:22:16 +0000 https://www.soliforum.com/post/118472/#p118472 <![CDATA[Re: Xyzprinting-da-vinci warranty]]> https://www.soliforum.com/post/118325/#p118325 My glass need finally had it.  Shattered with my last print. 

http://soliforum.com/i/?BuAJOVZ.jpg

I was able to get through to the customer service line, and she had me register the printer, and said she would create a ticket. 

At least I finally got a response.  I'll see where this goes and how long it takes...

]]> Mon, 29 Feb 2016 17:33:16 +0000 https://www.soliforum.com/post/118325/#p118325 <![CDATA[Re: Xyzprinting-da-vinci warranty]]> https://www.soliforum.com/post/118306/#p118306 I sure wouldn't buy a "pro" nozzle.

E3D is next step for me.

]]> Mon, 29 Feb 2016 11:07:04 +0000 https://www.soliforum.com/post/118306/#p118306 <![CDATA[Re: Xyzprinting-da-vinci warranty]]> https://www.soliforum.com/post/118170/#p118170 Well I just got a response from XYZprinting, which pretty much sealed the coffin on me ever buying anything from XYZprinting or recommending them to anyone interested in a 3D printer.

My printer is still printing it's just making a thumping noise. No matter how much leveling, adjusting Z-axis, or print head cleaning.
The support tech said he wanted me to send in the print head so they can run tests on it and they would ship another one to replace it. So I asked could they guarantee that I would have a part with in 2 days. they could not promise that. They weren't set up to do a cross shipment or an advanced RMA. something like Dell, HP, Western Digital would do.

No instead the support ticket from customer service said "As per our tech support agent, after discussing all the possible causes, you may have a clogged nozzle, but you refused to send the nozzle back since you need to use your printer. "

If this was just a hobby printer I would say yeah sure I can wait a couple of days or weeks to get a part. But I am using this printer as a small part of my business, so down time can impact workloads and $$.

On the plus side they also said this.
"You mentioned in your conversation that you rather purchase a new pro nozzle and as per our sales department the nozzle for Pro will be available for sale most probably before the end of the 1st week of March.
"

So my next question is... Should I go with E3d hot end or another brand?

]]> Sat, 27 Feb 2016 23:57:07 +0000 https://www.soliforum.com/post/118170/#p118170 <![CDATA[Re: Xyzprinting-da-vinci warranty]]> https://www.soliforum.com/post/118014/#p118014 I called the Tech Support line over a month ago, no answer left voicemail, no response yet. I also emailed them over 2 weeks ago, no response yet. I would never recommend buying a new unit unless you want to end up modifying it. But since I was "STUCK" with a non-working unit from day 1, I had no choice but to replace all the electronics with RAMPS 1.4. Now DUO 2.0A is working good with only a minor loss of features.

Cheers!
MarkB

]]> Fri, 26 Feb 2016 12:22:45 +0000 https://www.soliforum.com/post/118014/#p118014 <![CDATA[Re: Xyzprinting-da-vinci warranty]]> https://www.soliforum.com/post/117963/#p117963 I have it was a little difficult for me to talk to the girls on the other end. it sounded like they all were in the same room and the echo was awful, add to that my bad hearing and their accents. But both the rep and I persevered and I was told they would forward to a engineer.

]]> Thu, 25 Feb 2016 23:28:27 +0000 https://www.soliforum.com/post/117963/#p117963 <![CDATA[Re: Xyzprinting-da-vinci warranty]]> https://www.soliforum.com/post/117962/#p117962 Oh boy... just for kicks, try calling this number for their tech support:

855-999-3348

Hilarious.  I think I better prepare for the long haul trying to get any support.

]]> Thu, 25 Feb 2016 23:22:05 +0000 https://www.soliforum.com/post/117962/#p117962 <![CDATA[Re: Xyzprinting-da-vinci warranty]]> https://www.soliforum.com/post/117956/#p117956 I use to live in Escondido

]]> Thu, 25 Feb 2016 22:50:59 +0000 https://www.soliforum.com/post/117956/#p117956 <![CDATA[Re: Xyzprinting-da-vinci warranty]]> https://www.soliforum.com/post/117955/#p117955 OH and I have family that lives in Escondido CA. Hope you enjoyed your trip to the Wasatch Front. Weather here is now 50deg's and people are skiing in shorts.

]]> Thu, 25 Feb 2016 22:44:06 +0000 https://www.soliforum.com/post/117955/#p117955 <![CDATA[Re: Xyzprinting-da-vinci warranty]]> https://www.soliforum.com/post/117954/#p117954 I just got off the phone with a call back. Talked to a nice gentleman for about 15 minutes about the thumping noise my printer has been making. after calibrating and cleaning the print head, he suggested sending the print head to XYZprinting for testing.
This would completely shut down my printer until a new or fixed print head was returned.
The California office only has enough stock to repair printers and not and isn't for public sale.
Not wanting to completely shut down my printer for who knows how long I asked if they could ship the new part first then once I get it i'd send the other back. Not technically an option XYZ supports, but has made accommodations for in the past. I even offered to give my credit card or write them a check just to get the part to me before I send the other back.
He or one of the customer service persons will get back to me in a few days with the answer.

so i'm neither ahead or at a complete stop either.

]]> Thu, 25 Feb 2016 22:42:48 +0000 https://www.soliforum.com/post/117954/#p117954