Mine was broken before I used it.

Edit: Maybe we should try compiling a list of all the known / knowable part numbers that are used in the Solidoodle. Would make replacing broken parts a lot easier (and something seems to break all the time). Maybe even include substitutes/replacements for things like the extruder plexi.

+1

A replacement already exists for the jigsaw plexi.

http://www.soliforum.com/topic/1265/jig … ement-mk4/

I begged them to tell me what type (part#) of resistor they use in the heating element so I could buy one myself for some cents. They rather have me send the broken one around half the globe and replace it.

After that I didn't even bother asking them about the part# for their wire connectors.

I think it's silly.

Edit: Maybe we should try compiling a list of all the known / knowable part numbers that are used in the Solidoodle. Would make replacing broken parts a lot easier (and something seems to break all the time). Maybe even include substitutes/replacements for things like the extruder plexi.

I'm not allowed to distribute part numbers for any piece of the Solidoodle. As for giving equivalent specs, this is often allowed, but for some parts it is often more effective to just replace the part ourselves. This removes one variable if you should come across problems later on - we can't imagine the sorts of issues 3rd party parts might have. I agree the screw example is a little extreme.

After that I didn't even bother asking them about the part# for their wire connectors.

I think it's silly.

Edit: Maybe we should try compiling a list of all the known / knowable part numbers that are used in the Solidoodle. Would make replacing broken parts a lot easier (and something seems to break all the time). Maybe even include substitutes/replacements for things like the extruder plexi.

We are kind of strict about what we can say or can't about the printer. Sometimes things are very wild in here, and we just can't get that information out on demand. Again, we have to say this:

Just because you don't see us working on problems, doesn't mean they aren't being worked on. We have various engineering problems being solved by our staff, and the current machine is miles from the original. However, when we explain that:
"This may take some time to fix"

People are often troubles by the lack of information. That's sort of the nature of a closed-source company, I'm afraid.

And a lot of that I really cannot comprehend the reasoning behind. After purchasing an SD it would only take a few hours to reverse engineer the whole thing. As it is such a simple design. Keeping what you are working on close to your chest, I can understand. But information about a printer that is wild and anyone can take a set of verniers to and reverse engineer only seems to exist to frustrate your existing customers and power users.

Here are the chat logs:

[02:35] <solidoodlesuppor> Caswal:  What do you need this for?
[02:36] <solidoodlesuppor> Merko: how relaxed
[02:36] <Merko> yea..
01[02:38] <Caswal> I want to attach some things to those hinge mounts
[02:46] <Merko> Hmm.. Getting a weird message from repetier now when i try to slice.. "<Slic3r> Can't call method "retract_length" on an undefined value at C:/PROGRA~1/Repetier-Host/Slic3r/lib/std/Slic3r/GCode.pm line 229."    anybody seen this?
01[02:46] <Caswal> nope
01[02:47] <Caswal> is retract_length defined in the settings
01[02:47] <Caswal> or try changing it, changing it back and saving it?
[02:47] <Merko> yes using the solidoodle profile
[02:49] <Merko> Hmm. looks like its my model.. :S tried another stl file and it works
02[02:51] * anapsix (~anapsix@static-173-76-4-194.bstnma.fios.verizon.net) Quit (Read error: Connection reset by peer)
01[02:53] <Caswal> arg WHAT THE HELL
01[02:53] <Caswal> repetier just like silently crashed
03[02:53] * anapsix (~anapsix@static-173-76-4-194.bstnma.fios.verizon.net) has joined #solidoodle
02[03:01] * Symyon (~Symyon@95.65.58.192) Quit (Read error: Connection reset by peer)
[03:08] <solidoodlesuppor> Caswal:  Windows?
01[03:09] <Caswal> yeap
01[03:09] <Caswal> only about 4-5 layers in though
01[03:09] <Caswal> I am being dirty and using remote desktop to the pc that controls the printer

I didn't ask a second time, as I had grabbed some various bolts to test it and found it was M3. Still kinda annoying. When I wrote my post yesterday was in a bit of a grumpy mood. Had a headache and my hot end had clogged.

We are kind of strict about what we can say or can't about the printer. Sometimes things are very wild in here, and we just can't get that information out on demand. Again, we have to say this:

Just because you don't see us working on problems, doesn't mean they aren't being worked on. We have various engineering problems being solved by our staff, and the current machine is miles from the original. However, when we explain that:
"This may take some time to fix"

People are often troubles by the lack of information. That's sort of the nature of a closed-source company, I'm afraid.

I for one will never ask SD anything again, ever.

I love messing with my printer but the only thing that subtracts from that joy is that it is a SD and is connected with that company.  If I had to do it all over again.... I wouldn't.

lol me either...they are the Dell of 3d-printer COs for sure.

I love messing with my printer but the only thing that subtracts from that joy is that it is a SD and is connected with that company.  If I had to do it all over again.... I wouldn't.

I didn't ask a second time, as I had grabbed some various bolts to test it and found it was M3. Still kinda annoying. When I wrote my post yesterday was in a bit of a grumpy mood. Had a headache and my hot end had clogged.

caswal wrote:

wouldn't tell me that the front door hinge nuts are M3 sized.

Wow.

+1, they literally wouldn't, or they didn't answer?