Thank you guys for your quick replies

To kev0175, yes i tried, but the old versions indicate that the printer is not connected. In this thread I read that zader18 faced  the same problem. I guess this is due to an incompatibility with the latest firmware, which cannot be replaced by the previous firmware.

To deuse: I did not know about Microsoft 3d builder. I guess I have to try this although I did not read anything about this software being able to scan using a Da Vinci Aio, but the Kinect or webcams.

Thanks again

Install Scan as well https://www.microsoft.com/en-gb/store/a … blggh68pmc
windows 8.1. As I say it's a long shot, but you never know.

To kev0175, yes i tried, but the old versions indicate that the printer is not connected. In this thread I read that zader18 faced  the same problem. I guess this is due to an incompatibility with the latest firmware, which cannot be replaced by the previous firmware.

To deuse: I did not know about Microsoft 3d builder. I guess I have to try this although I did not read anything about this software being able to scan using a Da Vinci Aio, but the Kinect or webcams.

Thanks again

In windows 8.1 there is a update for XYZ printers. I've got a duo 2.0 so never tried the scan part.

Same problem here, I have

a  HP Pavilion with Windows 8.1, with intel core i7
a brand new dA Vinci 1.1 Aio with latest fimware (1.1.5) and software (2.1.3)

The scan is complete but it comes to the (i think) image processing, the program stops and I end up having an empty image.

Please help!

after some more test scans it seems (there's the magic word) to be working!

I still cannot understand why it didn't work in the first places! was I doing something wrong????

The only time I was able to get the scan to work with the newer version was when I recalibrated the scanner and then it only worked one time.

and not since? wow this is really bad! I did say before that I contacted Xyz about this but haven't got a reply yet (stupid time zones!) anyway I'll try again and come back here if I have any luck....very much doubt though.

Vista (spare laptop) isn't supported at all!.

has anyone managed to get a scan at all with the da vinci 1.0aio???????

Sorry it didn't work. What system are you using, I had problems when I tried to connect to my computer with Windows 7

my os? well I have windows 7 home premium on a desktop and 7 pro on a laptop both of which are 64 bit,  I got onto Xyz's support and told them I was having problems with this so maybe they might help?.

I did hear however that others (like your self) were having trouble getting it to work with 7 but it worked fine on 8!

I have been using the old xyzscan it's working better then the current one but I also have older firmware too. You can download an older version and see what happens.

md5live.com/da-vinci-1-0-aio-software-repository/

thanks for the link kev0175 but I've read the comments there and they have said it's for the 1.0A and not the aio machine, ah wait you were talking about the programmes!...weren't you? I'll give them a go!