<![CDATA[SoliForum - 3D Printing Community — XYZ Warranty Repairs / Packaging and Firmware]]> https://www.soliforum.com/topic/11697/xyz-warranty-repairs-packaging-and-firmware/ Wed, 08 Jul 2015 21:59:58 +0000 PunBB <![CDATA[Re: XYZ Warranty Repairs / Packaging and Firmware]]> https://www.soliforum.com/post/100679/#p100679 KillerTigger wrote:

Of all the places to cut corners, they picked something they probably thought most casual users would never notice

This is the exact reason why I don't buy prebuilt computers. Back when I did PC repair professionally (early 2000s... Wait, I could totally say "At the Turn of the Century!" awesome) I would see maybe 75-80% of all hardware failures be either a bad power supply or caused by a bad power supply. It's one of the few parts where you can go super cheap and not see any real difference in performance unless something goes wrong. Really, it's true on anything pre-built.

]]> Wed, 08 Jul 2015 21:59:58 +0000 https://www.soliforum.com/post/100679/#p100679 <![CDATA[Re: XYZ Warranty Repairs / Packaging and Firmware]]> https://www.soliforum.com/post/100582/#p100582 So very, very true _ and that's the sad thing about the Davinci. I would upvote that comment if I could.
I have a 1.0 and a 1.0A, both completely  trouble-free and both generally did very good prints, until this kerfluffle with the 1.0A.
The hardware itself is fairly well-made, with good quality components (the board, motors, rails, etc.) but the 'glue' that holds it all together _ the wiring _ is extremely flimsy stuff with the cheapest possible connectors that they could slap together. You simply can't do that in a wiring system that's under constant movement and flex, and it should come as no surprise to XYZ when this stuff breaks and causes issues.
Of all the places to cut corners, they picked something they probably thought most casual users would never notice (and, honestly, as long as nothing broke, and everything stays nicely hidden in wire loom, most would neither notice or care), but, good lord, if you ever have to pull one apart its fairly obvious they made a bad, bad decision when they put their wiring harness together.
I suspect that whatever I have going on started as a wiring issue, but has caused something else.

]]> Tue, 07 Jul 2015 17:43:34 +0000 https://www.soliforum.com/post/100582/#p100582 <![CDATA[Re: XYZ Warranty Repairs / Packaging and Firmware]]> https://www.soliforum.com/post/100581/#p100581 The simpe rule of thumb here is you get what you pay for.

]]> Tue, 07 Jul 2015 17:29:56 +0000 https://www.soliforum.com/post/100581/#p100581 <![CDATA[Re: XYZ Warranty Repairs / Packaging and Firmware]]> https://www.soliforum.com/post/100576/#p100576 Thanks for the reply.
That's exactly what I suspected originally so I replaced the x-axis sensor and motor wiring on this one with those from a fully functional 1.0. Made no difference, so I'm working on two fallback plans: 1)sending the 1.0a in for warranty service and 2)setting up a FlashForge Dreamer (to be delivered next week) to get production back up while I get this straightened out.
Is the wiring quality on the Davinci typical of what other manufacturers use or is it as appallingly bad as it seems? It's a real shame for an otherwise solid piece of equipment to have such poor quality wiring.

]]> Tue, 07 Jul 2015 17:10:10 +0000 https://www.soliforum.com/post/100576/#p100576 <![CDATA[Re: XYZ Warranty Repairs / Packaging and Firmware]]> https://www.soliforum.com/post/100575/#p100575 All your axis problems are bad or loose wires to the sensor and/or motor of that axis. Many users have already been through this and even made post about it.

]]> Tue, 07 Jul 2015 16:50:15 +0000 https://www.soliforum.com/post/100575/#p100575 <![CDATA[XYZ Warranty Repairs / Packaging and Firmware]]> https://www.soliforum.com/post/100569/#p100569 I have a 6-month old 1.0a that has suddenly developed a host of issues _ started with x-axis issues (inability to home/going left instead of right when homed) and has progressed to x-axis 'chudder' _ that I'm jus about ready to ship back to XYZ so that can straighten it out.
Has anyone ever used the XYZ warranty repair service?
If so, what was your experience? Did you purchase packaging materials from XYZ or provide your own? What kind of cost can I expect to incur in shipping?
Finally, as part of the troubleshooting (I originally suspected a firmware issue) I loaded Repetier, which I suspect XYZ may have serious issues with.
Can I revert to the official firmware, or is it best to just wipe the firmware and send it in blank?
Has anyone had issues just sending one it with a blanked firmware?
Thanks in advance.

]]> Tue, 07 Jul 2015 11:26:54 +0000 https://www.soliforum.com/post/100569/#p100569