SoliForum - 3D Printing Community — Bed Heater - Loose Wire

Re: Bed Heater - Loose Wire

2014-11-27T03:13:36Z

carl_m1968 wrote:

wardjr wrote:
carl_m1968 wrote:
They want to confirm you are using and force you to use the latest firmware so they can make sure you are using their filament and non-hacked cartridges. The newest firmware allows them to connect to it during a print and confirm if the cartridge is official. If it is not they will disable the printer till an official cartridge is installed.
The rest of the request is to give them options they might be able to turn around on you. Thats the way warranty claims work. Trust me, I am a warranty tech for a large electronic subcontractor. I am always trying to prove customer fault.
@carl_m1968 So your saying your part of the problem then
Actually I am just one of those rebels who refuses to accept proprietary poopoo.

I hear ya.

Re: Bed Heater - Loose Wire

2014-11-27T00:38:26Z

carl_m1968 wrote:

Actually I am just one of those rebels who refuses to accept proprietary poopoo.

If they dont honor the warranty because of any of these reasons its really no big deal. Its a $60 part that I may be able to fix anyway. The printer is young and shouldnt have a part failure like this one, especially when all I do is level the print bed every few prints.

Problem for XYZ with this printer is that its based on somewhat non-proprietary hardware. Its hackable, and the board is definitely replaceable with a bit of work.

I purchased it as a first 3D printer. After the warranty is up I will probably get the firmware replaced, go crazy on hacks and break it for good

For now I just want to make some presents for the kids!

Re: Bed Heater - Loose Wire

2014-11-26T23:32:14Z

wardjr wrote:

carl_m1968 wrote:
dsell wrote:
Support wants me to upgrade to the latest firmware, provide machine hours, take a picture of the wire etc.
WTF does a broken wire have to do with firmware?
They want to confirm you are using and force you to use the latest firmware so they can make sure you are using their filament and non-hacked cartridges. The newest firmware allows them to connect to it during a print and confirm if the cartridge is official. If it is not they will disable the printer till an official cartridge is installed.
The rest of the request is to give them options they might be able to turn around on you. Thats the way warranty claims work. Trust me, I am a warranty tech for a large electronic subcontractor. I am always trying to prove customer fault.
@carl_m1968 So your saying your part of the problem then

Actually I am just one of those rebels who refuses to accept proprietary poopoo.

Re: Bed Heater - Loose Wire

2014-11-26T20:33:19Z

carl_m1968 wrote:

dsell wrote:
Support wants me to upgrade to the latest firmware, provide machine hours, take a picture of the wire etc.
WTF does a broken wire have to do with firmware?
They want to confirm you are using and force you to use the latest firmware so they can make sure you are using their filament and non-hacked cartridges. The newest firmware allows them to connect to it during a print and confirm if the cartridge is official. If it is not they will disable the printer till an official cartridge is installed.
The rest of the request is to give them options they might be able to turn around on you. Thats the way warranty claims work. Trust me, I am a warranty tech for a large electronic subcontractor. I am always trying to prove customer fault.

@carl_m1968 So your saying your part of the problem then

Re: Bed Heater - Loose Wire

2014-11-26T20:18:54Z

dsell wrote:

Support wants me to upgrade to the latest firmware, provide machine hours, take a picture of the wire etc.
WTF does a broken wire have to do with firmware?

They want to confirm you are using and force you to use the latest firmware so they can make sure you are using their filament and non-hacked cartridges. The newest firmware allows them to connect to it during a print and confirm if the cartridge is official. If it is not they will disable the printer till an official cartridge is installed.

The rest of the request is to give them options they might be able to turn around on you. Thats the way warranty claims work. Trust me, I am a warranty tech for a large electronic subcontractor. I am always trying to prove customer fault.

Re: Bed Heater - Loose Wire

2014-11-26T19:54:26Z

Support wants me to upgrade to the latest firmware, provide machine hours, take a picture of the wire etc.

WTF does a broken wire have to do with firmware?

Bed Heater - Loose Wire

2014-11-26T06:55:07Z

Well, 170ish hours on the machine and one of the wires going to the heated build plate detached from the thin film heating element.
I have emailed XYZ to see if they can send a replacement under warranty. Outside of warranty its $60 from their site (plus tax / ship). I still have about a month left on the warranty if they chose to honor it.

Ugh... guess the next thing to go is the power supply... thats the only spare part on their site I have not ordered besides the build plate. Good thing parts are relatively cheap.

Beware of the cheap parts in these printers. Connections are fragile. I honestly didn't damage the printer accidentally. I started to notice that my prints were not sticking to the bed anymore. Then when the wire broke the error 0010 (same for a bad heater core / connector) displayed.

Joy.