Either way I, for one, would like to publicly thank you and the Solidoodle staff for producing what I consider to be a game changer in my life, for dealing with all the issues that plague the 2nd gen machines as you update and upgrade production, and for being an all-around good sport in dealing with our short tempers and gripes about a revolutionary machine.

Well said!  I second this, and I'm waiting for a response from our good friend John myself.

John,
I wasn't harping on the issue, simply providing a point. 

We of the forums are not your only customers, so it stands to reason that our request are taken in stride with all the numerous other requests that you receive.  The fact that you responded so quickly to my needs was more than admirable, and for that I am truly thankful.

Add to the fact that this is the holiday season and shipping anything can be a bear, I am grateful that I know the part will be on the way. 

I can print.  That much is a blessing.  Some can't.  And if that means that I have to wait a little longer to get my part so someone else can get up and working then so be it.  I can still prototype my designs and provide basic prints that work ('cause I'm all about cookies this time of year and cookie dough is very forgiving).

Don't worry too much about time estimates for me.  I know you guys are doing your best.  Heck, I waited 5 months for my printer, a little longer won't hurt to ease an issue, that while not minor, doesn't hurt my ability to learn on this device.

I will however need more filament in the near future as learning takes resources.  I hear 3dprintergear is a good source and I may have to hit them up for some of that glow-in-the-dark, or color-changing stuff. 

Either way I, for one, would like to publicly thank you and the Solidoodle staff for producing what I consider to be a game changer in my life, for dealing with all the issues that plague the 2nd gen machines as you update and upgrade production, and for being an all-around good sport in dealing with our short tempers and gripes about a revolutionary machine.

Thank you, John.
Ken

Thanks! This kind of reply warms the hearts of the support team.

We of the forums are not your only customers, so it stands to reason that our request are taken in stride with all the numerous other requests that you receive.  The fact that you responded so quickly to my needs was more than admirable, and for that I am truly thankful.

Add to the fact that this is the holiday season and shipping anything can be a bear, I am grateful that I know the part will be on the way. 

I can print.  That much is a blessing.  Some can't.  And if that means that I have to wait a little longer to get my part so someone else can get up and working then so be it.  I can still prototype my designs and provide basic prints that work ('cause I'm all about cookies this time of year and cookie dough is very forgiving).

Don't worry too much about time estimates for me.  I know you guys are doing your best.  Heck, I waited 5 months for my printer, a little longer won't hurt to ease an issue, that while not minor, doesn't hurt my ability to learn on this device.

I will however need more filament in the near future as learning takes resources.  I hear 3dprintergear is a good source and I may have to hit them up for some of that glow-in-the-dark, or color-changing stuff. 

Either way I, for one, would like to publicly thank you and the Solidoodle staff for producing what I consider to be a game changer in my life, for dealing with all the issues that plague the 2nd gen machines as you update and upgrade production, and for being an all-around good sport in dealing with our short tempers and gripes about a revolutionary machine.

Thank you, John.
Ken

So did I.  Just got word from John.

Ken,
We'll send you a new lead screw asap.

Regards,
John

Now as to what ASAP means... that's up for definition depending on who you talk to.  Could be today, could be Monday.  Either way, I'm hoping that this will solve the issue.

elmoret,
you think it's the stepper shaft that's causing your wobble?  Didn't think those things warped that bad.

Repairs are dealt with by a combination of Management, support, manufacturing, and shipping. Sometimes this process is slow. We are working as hard as we can. We were having problems before because of a shortage of parts, and workers. Support itself has been shuffled around to better accommodate your order needs.

However, there is a limited number of parts that can be shipped out per day. Please understand that the are also other customers. We reply to all e-mails that we receive, so if your e-mail doesn't get a reply within 24 hours, you should consider it lost.

Unfortunately we cannot give strict time guarantees on any repairs at the moment, as our supply of critical parts has been low. Repair orders are usually dealt with same day, or at worst same week. However, we have suffered from issues with our shipping folks (some of whom are no longer with us) and because of this some mailed out parts were "Lost."

Please understand that we are doing everything in our power to help. Your parts will come, and soon. I wish I could guarantee a specific day.

ErroneousBosch wrote:

I emailed this morning and had very quick response to the whole conversation. Check your spam filters

They've been on the ball today. Other weeks, not so much.

I'm getting the impression they are cleaning things up at the end of the month.  Start Dec. off right?

elmoret,
you think it's the stepper shaft that's causing your wobble?  Didn't think those things warped that bad.

Not sure what else it could be. We'll see once I can print!

Now as to what ASAP means... that's up for definition depending on who you talk to.  Could be today, could be Monday.  Either way, I'm hoping that this will solve the issue.

elmoret,
you think it's the stepper shaft that's causing your wobble?  Didn't think those things warped that bad.

I emailed this morning and had very quick response to the whole conversation. Check your spam filters

They've been on the ball today. Other weeks, not so much.

0.) Remove extruder (I'd already done this, machine was down waiting on a new hot end)
1.) Loosen the 4 hose clamps on the guide rails.
2.) Slide the guide rails out the front (or back)
3.) Remove one of the bolts on each side holding the belts to the x-axis/print carriage.
4.) Remove X-axis/print carriage.
5.) Installation is reverse of removal.

No need to loosen the Y-stepper.
No need to loosen/remove the front pulleys.

Took about 15 minutes.

I also swapped the Z-rod, things got better but not perfect. I'm guessing the stepper shaft is bent? I can still see some deflection of the sheetmetal. Can't print for a few days, waiting on a hotend from qu-bd.com.

Was it a z-axis stepper/screw?  I'm in communication with @solidoodlesupport now, so we'll see what happens.  I've detailed the problem, provided pictures/video of the defective part and prints w/banding, and now we'll just see what happens.

Yup! I'm changing the print carriage now, z-screw is next. I'll let you know if I have any issues.