SoliForum - 3D Printing Community — How's the quality of support been lately?

Re: How's the quality of support been lately?

2014-01-09T16:48:13Z

satman49 wrote:

What revision and where did you get it

it's mostly all in this thread. http://www.soliforum.com/topic/4987/ser … x3/page/3/
If you want to move over to that thread I can give you more info there.

Re: How's the quality of support been lately?

2014-01-09T13:04:29Z

What revision and where did you get it

Re: How's the quality of support been lately?

2014-01-09T00:44:10Z

I have a Rumba that is uninstalled but it's in the works for the next day.

Re: How's the quality of support been lately?

2014-01-09T00:10:46Z

Which board do you have?

Re: How's the quality of support been lately?

2014-01-08T22:49:04Z

Both worthy upgrades if you decide to go that route.

Re: How's the quality of support been lately?

2014-01-08T22:37:32Z

yea my next step.

Re: How's the quality of support been lately?

2014-01-08T22:24:47Z

Well I hope they are giving them to you...
If not... can you say RUMBA and E3D

Re: How's the quality of support been lately?

2014-01-08T21:51:46Z

I ordered a Printrboard and hotend parts.I explained to them that I was completely down and needed the parts asap.I just didn't order to have spares.

Re: How's the quality of support been lately?

2014-01-08T21:34:38Z

What parts are you waiting for? I can't imagine any part that I would order direct from them even if they were free.
Don't get me wrong I love my SD3 but I am very happy that it is full of mods that bring it to its full potential.

Re: How's the quality of support been lately?

2014-01-08T21:32:15Z

lol they need a dictionary.

Re: How's the quality of support been lately?

2014-01-08T21:30:47Z

satman49 wrote:

I still have a : boat anchor: here waiting on replacements parts even tho they said my order would be expidited. That's almost a week ago.

That *IS* expedited... standard spare parts replacement takes four weeks normally

Re: How's the quality of support been lately?

2014-01-08T21:29:48Z

I still have a : boat anchor: here waiting on replacements parts even tho they said my order would be expidited. That's almost a week ago.

Re: How's the quality of support been lately?

2013-12-31T16:31:23Z

My 2 cents worth. I emailed support last night, so far no response. yea it only been a few hours BUT I emailed another vendor on here,basically a one man show.He responded within the hour.

Re: How's the quality of support been lately?

2013-10-31T15:10:39Z

My billing address is a PO box, and the post office is not open by the time I get home anyways so I have to use a separate shipping address.

At any rate I relented and sent them the info, I don't want the engineers breathing down my neck about the parts.

Re: How's the quality of support been lately?

2013-10-30T23:46:48Z

In Australia when proving identity you are required to provide a certain number of 'points' of ID. Utility bills can count towards your points total, so possession of one (or a good copy) could potentially assist with identity fraud.

I agree shipping/billing differences should be investigated, but this has obviously caused a customer concern so perhaps a better method?

FYI I almost always ship to a different address to my billing one as I cant accept deliveries at home if I'm at work all day, I have never had this queried, even by Solidoodle when I bought my printer!