40 is almost too cold to go outside.  But then a day that starts at 40 and cloudy can end up at 75 and sunny,  then drop to 55 the instant the sun goes down.  Makes it hard to figure out what to wear.  I like Hawaii, they have PID for the weather- High 75, Low 70.

I may have PID weather, but the ton of humidity out here can be brutal.

Sales? Mohmad was looking for sales, I assume Customer "Experience" fell in that category. Maybe put a better contact system in place for potential customers...

solidoodlesupport wrote:

kkciampa wrote:

Try... (347) 457-6608 Best if you speak to Raffaele.

Raffaele doesn't do many tech support calls anymore. I (John) am the lead guy to call. For the record, Raff appears on the phone to smooth over folks who are angry, and not for many other reasons.

The customer service people at your disposal are:
1) Joel - entry level tech support
2) John - Tier 1 tech support
3) Raff - customer "experience"

Typically customers have to go through that list in order.

All orders are done directly from the website. People with special needs may be sold the printer directly via Paypal. In terms of asking questions about the printer, customers may e-mail support directly, or contact us via skype, IRC, reddit, facebook, twitter or carrier pigeon Raffaele does not take sales calls, and has no particular expertise in sales.

If you call, either I or Joel will pick up.

I think there is a major piece of confusion going on here. People come to the conclusion that Solidoodle has some sort of horrid communications system going on. Nothing could be further from the truth. The reality of the situation is that there is a large degree of interest in 3D printing, and we receive literally *hundreds* of inquiries a day. This means, even with several full time employees working on communications, it does take time to answer people.

There is also some confirmation bias here. Bad reviews always float to the top. Solidoodle gets glowing compliments on customer service from our customers every day. However, these people are less prone to shout this out over the internet. I am here to help. You will not be denied service. I have you back. Seriously. Give me call, IRC, Skype, Twitter, Facebook, carrier Pigeon. You shall not be ignored.

We address customers who hail from foreign locales directly on our website:
" Yes, we ship around the world – anywhere USPS or UPS goes.

In your shopping cart, you can get a price estimate on your shipping options.
At checkout, you can select the shipping option and see the final price.
Please note that we cannot estimate your countries import taxes at this time."

This means anywhere. Pacific islands, Arctic research bases, and Mongolia.
Just to list some of the places Solidoodles have been shipped:
The island of Niue.
The Australian Outback (including biplane for bush delivery)
South Africa
United Arab Emirates
Luxemburg
Cypress
Iceland
Ukraine
Kazakhstan
Belarus 
Gibraltar

We ship  everywhere on earth, excluding the handful of countries that U.S law actively forbids.  The Solidoodle works at all altitudes, temperatures, and barometric pressures.

If you are a potential distributor, and would like to make an appointment to make a bulk order or negotiate distributor relations, then the process is to email support@solidoodle.com, where you will be routed to the correct authorities.

We are here to help. You will not be ignored.

Try... (347) 457-6608 Best if you speak to Raffaele.

Raffaele doesn't do many tech support calls anymore. I (John) am the lead guy to call. For the record, Raff appears on the phone to smooth over folks who are angry, and not for many other reasons.

The customer service people at your disposal are:
1) Joel - entry level tech support
2) John - Tier 1 tech support
3) Raff - customer "experience"

Typically customers have to go through that list in order.

Do I need other parts from Solidoodle like kapton tapes or other things?
Or are the parts you mentioned are enough?

Regarding the abs filament, is the natural color the best choice?

Regarding the parts you mentioned are these links represent good choices?
I am not allowed to include links that I got from first page of searching amazon for each of them.
- Primer paint.
- digital calipers.
- dial gauge.
- Any type of tweezers.

Two spools would be a good idea.  I have a bad habit of not ordering the next one until it is too late for it to arrive before I run out.

In addition to the printer you should have digital calipers for measuring the prints to make sure they are correct, and a dial gauge makes it much easier to level the bed and perform other calibrations.  I use tweezers a lot for picking strands of hot plastic off the nozzle and bed, and a 2.5mm ball point hex driver is much easier to use than allen wrenches.  Something like this - http://www.mcmaster.com/#ball-point-hex-drivers/=m628tx.

I am almost ready to buy, hopefully today. I think Solidoodle3 is good choice for me, but I have some questions.

1- Solidoodle3 can print both abs and pla filaments, right? What are the main differences or uses for each? Is abs plastic strong for toys? Are these plastic healthy? I mean that someone could print special plate for children to eat from.

2- Should I order one filament spool or two? Note that it will take time to order and ship subsequent spools to my country. Should I select natural filament and paint the output with the desired color? What type of paint should I buy?

3- What should I order besides the 3d printer and filament in order to have good operation and results?

I like Hawaii, they have PID for the weather- High 75, Low 70.

PID weather....Hahaha

Winter 50F??  It got up to 41F here today so we got to ditch the jackets to go out for lunch.  haha  Another 5deg and I'm bringing out the golf clubs.

It gets that hot in my garage in summer, and I can't print without skipped steps if there is no fan on the electronics.

My home is 70-71F at all times.  I'll take cold over hot any day of the week.  50C makes me sick just thinking about it.