http://www.amazon.com/Thread-Connector- … c+straight
http://www.amazon.com/Alicenter-Connect … c+straight
]]>I don't mind giving them the receipt (cough, if I can find it) if I have something I'm asking them to repair, but all I'm asking for is a part # so I can order one on my own
They won't even do that unless you can provide proof of legitimate purchase meaning a store they call authorized.
The issue is the market over there simply replaces a machine if it is bad. They do not do their own repairs but instead simply replace a defective machine. As such XYZ does not stock or expect to have to sell extra parts. They expect you to ship the machine back and they will repair or replace it with another machine that was previously repaired.
That is just their business model and expectations in that region. I am not defending them, just have worked with other companies in that region and they all have the same thoughts.
Seems they all expect the same mentality from the rest of the world and are surprised and caught off guard when some one wants to fix it themselves.
]]>the thread is 4 mm , so I might just drill the hole out to make it a 5 mm and be done with all the XYZ "tech support" nonsense....I don't understand why they keep asking for a copy of my receipt just to tell me what the part # is. I even told them I'm not asking for THEM to send me a replacement, I just need the specs...ughhhhhhhhhhhh! I think I saw someone had a funnel section on Thingiverse, maybe there's a 5mm conversion piece that already exists
They want a copy of your receipt because their policy is to support printers that where bought from authorized dealers. Ebay and Amazon are not authorized. They also want to see how old it is. XYZ has one of the worse warranties I have ever seen. They don't sell parts except what is listed on the store. If you need anything else they require you to ship the entire printer to Taiwan at your cost.
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