SoliForum - 3D Printing Community — XYZware not connecting to the printer

Re: XYZware not connecting to the printer

2016-08-12T18:29:29Z

do you have a 1.0 or 1.0a?I have a 1.0a and just started having this issue. I changed the com port and still had an issue, but left it on for a while and it started working. Mine seemed like it was connected, but would have the scrolling bar when I clicked to try and actually print as if it was not connected...and it said connected. Weird.

I let mine sit on (not off like yours) and it cleared itself up...dunno. If it happens again I'll report back, but if it's a chronic issue I'll just put repetier on it like my other 3 .

edit: almost forgot, I noticed that when I had this error, if I would reopen xyzware it would NOT prompt me to register the printer, like it noticed it's COM port, but it's not responding...interesting. Once I let it sit and reopened xyzware it prompted me and worked like normal. I'll try restarting my PC next time instead of the printer to see if it's a program/service issue.

Re: XYZware not connecting to the printer

2015-07-08T15:53:19Z

So...my problem has returned. I left the printer running on a long print last night. When I came in this morning it was completed and I removed it from the printer and prepped the bed for another print. When I went to send the file the searching for printer popup came up. I get the USB tone when I unplug the cable or turn off the printer so the printer knows it's there. I'm baffled. I'm going to try an hour long shut down because that seemed to "fix" it last time. Anyone else having problems with XYZware communicating with the printer? Oh...and after I got them to communicate on Monday night I shut the printer off overnight. When I came in yesterday and turned it on everything worked just as it should. So it appears that something screws up when it's left on for an extended period of time without doing anything.

EDIT: Follow up. Once again an extended shut down of the printer cleared everything up. I don't understand it but it seems to be consistent...the printer/software combo doesn't like sitting idle for extended periods of time.

Re: XYZware not connecting to the printer

2015-07-06T22:25:43Z

Printer display is normal. And I get the USB tone when unplugging/replugging the USB cable at the printer. In "Devices & Printers" it shows the printer. In "Device Manager" under Ports it also shows the printer. In both instances it says it's working properly. And.....it's working properly now! I just imported, sliced, and transmitted a part and the printer is heating up. The only thing I did differently is that I had given up on getting anything done today so I had shut the printer off about an hour ago. Previously I shut it off for about a minute or two. Weird! Thank you very much for taking the time to reply, maybe it was just your good aura that fixed it! ;-)

Re: XYZware not connecting to the printer

2015-07-06T22:05:52Z

Is the display on the printer coming up fine when you power on the printer? If so, then it sounds like you have lost the printers USB port.

Unplug it from your PC and plug it in and see if you hear the USB announcement. When it is plugged in and powered on look in your device manager under ports and see if it shows up there.

XYZware not connecting to the printer

2015-07-06T21:39:02Z

Hey guys,
I just got the daVinci 1.0 last week. I have updated to the latest software but have not done a firmware update yet (until I learn more about my options). Everything worked fine last week and I was able to do several builds over a few days. The printer was last used on Saturday and worked normally. Today the software is not connecting to the printer. When I went to do a print this morning instead of the "slicing" box coming up it popped up the screen where it's looking for the printer. I have shut off/turned on the printer, disconnected and reconnected the printer cable, restarted the computer, uninstalled the software (and drivers) and reinstalled them (several times) all to no avail. A few times I was able to see the printer info in the software's "About" tab but it still wouldn't print (searched instead of slicing) and after failing the printer info in the "about" tab was blank. I had one instance (I believe to was after a software reload) where it actually did the slicing but then it was like it lost the printer and couldn't find it. There were no changes to either the printer or computer between Saturday and today. I'm baffled and would appreciate any suggestions. Thanks!