SoliForum - 3D Printing Community — Need opinion on handling with CS at Solidoodle

Re: Need opinion on handling with CS at Solidoodle

2015-08-08T22:47:29Z

I want to mod after getting it to print with factory settings so that I know that its not complete garbage. I have a MK3 heat bed and PEI that I intend to use after receiving this "upgrade kit" and seeing better results. Afterwords, once a How-to-for-Dummies guide comes out on installing an E3Dv6 on the Press, I will look into that route.

Re: Need opinion on handling with CS at Solidoodle

2015-08-04T07:03:42Z

You definitely don't need to mod it to get it to work perfectly.

Just saying. But if thats how you feel not much else I can tell you that they have RMAd my original printer because of a faulty part, and said they would be refunding the shipping costs (80 dollars roughly) however they still have not refunded it.

Good luck, but just know the Press can't print perfectly, it just requires manual adjustment and some tools. No modding, just patience and reading.

Re: Need opinion on handling with CS at Solidoodle

2015-07-30T19:31:08Z

So I responded to Solidoodle and told them I will not pay for shipping and if they were not going to cover shipping to cancel my order. They apologized for the inconvenience and said they could send the "upgrade kit" instead. Is anyone familiar with what the "upgrade kit" is?

Re: Need opinion on handling with CS at Solidoodle

2015-07-06T23:27:39Z

I have, I can't seem to resolve the issue without modding it, and installing the MK3 and E3Dv6 is beyond my skills...

Re: Need opinion on handling with CS at Solidoodle

2015-07-05T11:37:17Z

hmm, you should have posted here the problem you have, some of them can be solved. I have a Press who was also payed in august, with a g'zillion problems, but now I can at least print something with it. Just ask.

Need opinion on handling with CS at Solidoodle

2015-07-03T15:43:45Z

So Ive had my Press since January this year and have had no successful prints since then. I made the (albeit late) decision to contact support at Solidoodle about my concerns about the Press not printing.

Now to give a bit of background about the purchase, my press was original a gift and the one who preordered it for me, purchased it in August and through the numerable delays and announcements from Solidoodle, the purchaser made complaints every time about there delays and Soilidoodle made compromises each time, they said they would take $50 off the original purchase or supply an extra spool of filament, however they gave both. Originally I was under the impression that at the time of purchased they included the 1 year but turned out it was not purchased/included.

Fast forward to today, when I contacted solidoodle they informed me that the 60-day warranty had expired but since this was the first time support was being contacted about an issue they were offering to make an RMA for free and they would make the adjustments that were made to their later models to guarantee that their Press was a plug-n-play. The only thing is that I would have to pay for shipping. So far where I have received quotes to ship it its going to cost me nearly $200 w/ insurance. My buddy keeps telling me to call them after they have issued the RMA and have them cover the shipping, but after all they have done to keep myself as a customer (the $50 off and extra filament) should I really be asking for more?

If I don't I will probably hang on to it and attempt to throw on a MK3 print bed and adhere the PEI I've ordered. If still unsuccessful I'll probably sell it and go a different route.